Help & Support

Real Support. Not a Ticket Queue.

You're in the middle of a visit. Something isn't syncing. You need a human, not a chatbot. That's what we're here for.

Phone & Portal: Monday – Friday, 8:00 AM – 6:00 PM EST

Email: Monitored daily, including weekends for urgent issues

Emergency line: (888) 775-4995

How to Reach Us

Three ways to get help — choose what works for you.

Fastest Response

Log in to the Medipyxis support portal to submit tickets, track open requests, search the knowledge base, and access training materials.

Live Assistance

Speak directly with a Medipyxis support specialist. Available during business hours for urgent platform issues and implementation questions.

Written Record

Send your question or issue to our support team. We respond to all inquiries within one business day, typically sooner.

Fill out the form and our support team will respond within one business day.

Prefer to reach us directly? Our team is available through multiple channels during business hours.

Support Portal

Submit tickets, track requests, and access the knowledge base.

Phone

Mon – Fri, 8:00 AM – 6:00 PM EST

Monitored daily, including weekends for urgent issues.

See how Medipyxis can transform your mobile wound care practice in a 15-minute demo.