Medipyxis Support Center

How can we help you?

Find answers, get training, and explore resources to maximize your Medipyxis experience.

Platform Modules

Referral Management

Transform every fax, email, and web referral into scheduled visits in under 10 minutes. Get help with OCR intake, automated assignment, and referral tracking.

[Getting Started with Referral Intake →]

[Managing Your Referral Pipeline →]

[Troubleshooting OCR & Document Upload →]

Patient Management

Master wound documentation, visit wizards, and LCD compliance. Access guides for charting, IVR submissions, and clinical workflows.

[Wound Case & Visit Documentation →]

[LCD Navigator™ Compliance Guide →]

[IVR Submission & Graft Management →]

Business Development (CRM)

Optimize your referral relationships and track ROI. Learn to manage practices, log outreach, and analyze referral source performance.

[Setting Up Your BD Dashboard →]

[Practice & Contact Management →]

[ROI Tracking & Analytics →]

HR & Compliance

Keep your team credentialed and compliant. Access resources for license tracking, policy management, and audit preparation.

[Credential Tracking & Alerts →]

[Onboarding New Staff →]

[Compliance Documentation →]

Inventory Management

Never run out of grafts or waste expensive inventory. Get help with stock tracking, transfers, and IVR packet preparation.

[Inventory Setup & PAR Levels →]

[Managing Transfers & Requests →]

[Tissue Log & Reimbursement →]

Oversight & Analytics

Monitor your entire operation from one dashboard. Learn to track KPIs, generate reports, and make data-driven decisions.

[Understanding Your KPI Dashboard →]

[Clinical Outcomes Tracking →]

[Financial Analytics & Reporting →]

Additional Resources

Training Resources

Getting Started

Medipyxis Fundamentals

Master the basics with our comprehensive onboarding program.

New User Orientation (2 hours)

Role-Based Training Paths

Quick Start Guides

Platform Mastery

Advanced Features & Workflows

Unlock the full potential of Medipyxis with deep-dive training.

Module-Specific Certifications

Best Practices Webinars

Workflow Optimization Sessions

On-Demand Learning

Self-Paced Training Library

Access video tutorials, documentation, and practice exercises anytime.

Video Tutorial Library

Step-by-Step Guides

Interactive Simulations

Quick Links

System Status

Check platform availability and scheduled maintenance

[View Status →]

Release Notes

Stay updated with new features and improvements

[Latest Updates →]

API Documentation

Technical resources for integrations and customizations

[Developer Docs →]

Security & Compliance

HIPAA, BAA, and security documentation

[Compliance Center →]

Contact Support

Get help from our expert support team

[Submit Ticket →]

For Billing Companies

Partner Resources

Streamline Your Wound Care Billing Operations

IVR Packet Management Tools

Claims Documentation Guide

Reimbursement Optimization

Integration Support

Connect Your Billing Systems

API Integration Guides

Data Export Options

Automated Claim Submission

Training & Certification

Become a Medipyxis Billing Expert

Billing-Specific Training Modules

LCD Compliance for Billers

Revenue Cycle Management

CMS Resources

Medicare Guidelines

Stay Current with Coverage Requirements

LCD Navigator™ Updates

Zone-Specific Requirements

Documentation Guidelines

Compliance Tools

Ensure Audit-Ready Documentation

Medicare Audit Checklist

IVR Submission Requirements

Prior Authorization Guides

Reimbursement Resources

Maximize Your Medicare Revenue

CPT Code Reference

Graft Coverage Policies

Denial Prevention Strategies

Need More Help?

Live Support:

Available Monday-Friday, 8 AM - 6 PM EST

Phone: 1-800-MEDIPYX

Email: [email protected]

Live Chat: Available in-app

Schedule Training

Book personalized training sessions for your team

[Schedule Session →]