Website Terms of Use

Welcome to Medipyxis Inc. (“Medipyxis,” “we,” “us,” “our”) website. By accessing or using our website, platform, or communication services—including any SMS text messaging programs—you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our site and services.

1. Overview of Services

Medipyxis Inc. provides a software that support healthcare organizations in managing patient referrals, electronic consent and intake workflows, operational processes, and related support activities. Our platform is used by healthcare clients, and some communications (including secure links sent via SMS) are delivered to their patients or legal caregivers on behalf of those clients

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2. Eligibility and Authorized Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You may not:

Attempt to breach security or access non-public areas

Interfere with service functionality

Use our platform to transmit harmful content or unauthorized materials

Reverse engineer, copy, or misuse any part of our software

Use of our services by healthcare providers and their staff is governed by customer-specific agreements and Business Associate Agreements (BAAs).

3. Intellectual Property

All content on this website—including text, graphics, software, logos, workflows, product descriptions, videos, and design—is the property of Medipyxis Inc. or its licensors and is protected by U.S. and international copyright and trademark laws.

You may not reproduce, modify, distribute, or create derivative works without written permission from Medipyxis Inc.

4. HIPAA and Patient Information

Medipyxis Inc. is a Business Associate under HIPAA and adheres to all administrative, technical, and physical safeguards required to protect Protected Health Information (“PHI”) when processing patient information on behalf of healthcare organizations.

However, this website does not provide medical advice, diagnosis, or treatment. All patient care decisions must be made by qualified healthcare professionals.

If you believe PHI has been improperly accessed or disclosed, contact us immediately at [email protected].

5. SMS Text Messaging Program (Twilio A2P-Compliant Section)

5.1 Program Name

Medipyxis Wound Care Alerts

5.2 Description of SMS Messages

Medipyxis Inc. uses this messaging program to send informational text messages to new patients who have been referred by our healthcare clients for in-home or remote services. Messages may include:

Secure links to electronic consent or intake forms

Reminders to complete required forms

Assistance or confirmations related to enrollment

No marketing, promotional, or loan-related content is sent.
Messages are sent only after explicit consent from the patient or legal caregiver.

5.3 Opt-In

Patients opt in by:

verbally agreeing during a referral or intake call,

checking an authorization box on a referral/consent form, or

otherwise providing express consent to receive SMS messages.

5.4 Opt-Out

You may cancel the SMS service at any time by texting STOP.
After sending STOP, you will receive a confirmation message and no further messages will be sent unless you opt in again.

5.5 Help

For assistance contact us at [email protected].

5.6 Message Frequency

Message frequency varies depending on the enrollment stage (typically 1–5 messages per referral).

5.7 Message & Data Rates

Message and data rates may apply. For questions about your wireless plan, contact your carrier.

5.8 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5.9 SMS Privacy Statement (Required by Twilio)

Because our Terms include data sharing with service providers, we must include the Twilio-mandated language:

“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”

We do not share mobile information with affiliates or third parties for marketing or promotional purposes.

6. Privacy & Data Processing

Your use of our site and services is also governed by our Privacy Policy, which explains:

what information we collect

how we use and protect it

HIPAA compliance

SMS consent practices

cookie usage (essential cookies + Hotjar behavioral analytics)

your rights

You can access our Privacy Policy here: https://medipyxis.com/privacy-policy

7. Disclaimers

Medipyxis provides software and informational tools, not medical services.
We do not guarantee that:

the site will be uninterrupted or error-free

defects will be corrected

third-party providers will perform without issue

All content is provided “as is” without warranties of any kind.

8. Limitation of Liability

To the fullest extent permitted by law, Medipyxis Inc. is not liable for indirect, incidental, consequential, or punitive damages, including:

data loss

service interruption

errors from third-party systems

delays or failures in SMS delivery

actions taken by carriers, aggregators, or subcontractors

Our total liability shall not exceed the amount paid (if any) for use of our services.

9. Third-Party Links

Our website may contain links to third-party sites. We do not control and are not responsible for the content or policies of those sites.

10. Modifications to These Terms

We may update these Terms at any time. Changes become effective when posted. Continued use of the website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any disputes will be resolved in the courts of Delaware.

12. Contact Us

Medipyxis Inc.
8 The Green, STE A
Dover, DE 19901
Email: [email protected]