Website Privacy Policy
Protecting your privacy on our website
1. Introduction
Medipyxis Inc. (“Medipyxis,” “we,” “our,” “us”) provides software and communication tools that support healthcare organizations in managing patient referrals, consent processes, intake workflows, and related operational activities. We are committed to protecting the privacy, security, and confidentiality of all personal information we process, including information protected under the Health Insurance Portability and Accountability Act (“HIPAA”).
This Privacy Policy explains how we collect, use, disclose, and protect information when visitors access our website, when patients receive SMS messages sent on behalf of authorized healthcare providers, and when our clients use our platform.
By using our website or interacting with our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Information Collected From Healthcare Clients
Our website and platform may collect:
Clinic or provider name
Contact information (email, phone number)
User login credentials (for platform users)
Workflow and operational data provided by the clinic
We do not collect patient medical records through the public website.
2.2. Information Collected From Referred Patients (via SMS Program)
New patients are referred to Medipyxis Inc. by our healthcare clients. During the referral or intake process:
An intake coordinator or referring provider speaks directly with the patient (or legal caregiver).
The patient is informed that Medipyxis will send text messages containing secure links to electronic consent and intake forms.
The coordinator clearly explains that:
messages are not marketing or promotional
message and data rates may apply
the patient may reply STOP to stop messages
the patient may reply HELP or contact support for assistance
Only after the patient verbally agrees and confirms their mobile number do we send SMS messages.
In some cases, patients may complete a referral/consent form (online or paper) that includes a checkbox authorizing SMS consent.
We do not send messages to numbers purchased from lists or obtained without prior consent.
2.3. Automatically Collected Information (Cookies / Analytics)
We use:
Basic cookies necessary for site functionality
Hotjar (behavioral analytics)
These tools may collect:
IP address
Device and browser information
Pages viewed
Session behavior
Cookies and tracking identifiers
We do not use cookies for advertising or remarketing.
3. How We Use Information
We use information to:
Send secure links to electronic consent and intake forms
Provide reminders related to completing required documents
Facilitate enrollment for in-home or remote healthcare services
Operate, maintain, and improve our platform
Provide customer support
Ensure compliance with applicable laws, including HIPAA
We do not use patient information for marketing or sales purposes.
4. Data Sharing
We may share information only with:
Service providers who support our operations (e.g., hosting, analytics, support tools)
Healthcare providers who referred the patient
Subcontractors performing HIPAA-compliant support services
All service providers are bound by confidentiality and HIPAA Business Associate Agreements (BAAs) where required.
Required Twilio Compliance Clause
Because our Privacy Policy includes data sharing with service providers, we include the required language:
“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”
We never share mobile information with third parties or affiliates for marketing or promotional purposes.
5. HIPAA Compliance
Medipyxis Inc. acts as a Business Associate (BA) to healthcare providers under HIPAA. We implement administrative, technical, and physical safeguards to protect all Protected Health Information (“PHI”), including but not limited to:
Encryption in transit and at rest
Access controls
Audit logs
Security monitoring
HIPAA-compliant hosting
6. SMS Text Messaging
When patients opt in to receive text messages, we send:
Secure links to electronic consent or intake forms
Reminders to complete forms
Status updates or confirmations related to enrollment
No marketing or promotional content
Patients can opt out anytime by texting STOP.
Patients can request help by texting HELP or contacting [email protected].
Message frequency varies (typically 1–5 per referral).
Message and data rates may apply.
We do not send SMS messages without explicit consent.
7. Security
We maintain industry-standard security measures, including:
Encryption
Network firewalls
Intrusion detection systems
Strict access controls
Continuous monitoring
While no system can guarantee 100% security, we take all reasonable measures to protect information.
8. Your Rights
Depending on your location, you may have rights to:
Access your information
Correct inaccuracies
Request deletion where applicable
Restrict certain uses
Obtain copies of your data
To exercise these rights, contact us at [email protected].
9. Contact Information
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